FAQs
Read most frequent questions
What is 4Ship?
4Ship is a shipping and logistics company that provides reliable and fast delivery solutions for businesses and individuals.
Which countries do you ship to?
We currently offer local and international shipping to a wide range of destinations. You can check the available countries at checkout or by contacting our support team.
How long does delivery take?
Delivery times depend on the destination and shipping method selected. Local deliveries usually take 1–3 business days, while international shipments may take 5–10 business days.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number by email or SMS. You can use it to track your shipment on our website.
What should I do if my package is delayed or lost?
If your shipment is delayed or missing, please contact our customer service team with your tracking number, and we’ll investigate and resolve the issue promptly.
How much does shipping cost?
Shipping fees depend on the destination, weight, and shipping method. The total cost will be shown before completing your order.
Do you offer cash on delivery (COD)?
Yes, we offer a cash-on-delivery option for select locations. Availability will be shown during checkout.
How can I contact 4Ship support?
You can reach our support team through the **Contact Us** page, via email, or by phone
Can I schedule a pickup for my shipment?*
Yes, you can schedule a pickup through your 4Ship account. Simply choose the pickup date, location, and package details, and our courier will handle the rest.
Do you provide packaging services?
We offer optional packaging services to ensure your items are safely prepared for shipment. Additional fees may apply.
What items are prohibited from shipping?
We do not ship hazardous materials, flammable items, weapons, illegal goods, or any items restricted by local or international laws.
Can I change the delivery address after shipping?
If your shipment has not yet been delivered, please contact our support team as soon as possible. We’ll do our best to update the delivery address.
What happens if the recipient is not available?
If the recipient is unavailable at the time of delivery, our courier will attempt delivery again or contact the recipient to arrange a new delivery time.
Do you offer express or same-day delivery?
Yes, we provide express and same-day delivery options in select areas. Availability depends on location and order time.
How can I open a business account with 4Ship?
Businesses can register for a corporate account through our website to access customized rates, bulk shipping tools, and dedicated support.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cash on delivery (where available).
How can I request a refund or claim compensation?
If your shipment was damaged, lost, or delivered incorrectly, please file a claim within [X] days of delivery. Our team will review and respond promptly.
Do you offer API integration for online stores?
Yes, 4Ship provides API integration to help e-commerce platforms automate their shipping processes seamlessly.
Is my shipment insured?
All shipments include basic coverage. Additional insurance can be purchased for high-value items.
How can I partner with 4Ship?
We’re always open to partnerships with e-commerce businesses, logistics companies, and delivery service providers. Please contact our partnerships team for details.
